Grievance Redress Mechanism(GRM)

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GRM (Grievance Redress Mechanism)

Complaint resolution system for the SWIOFish3 project

Complaint resolution system for the SWIOFish3 project

The Grievance Redress Mechanism provides an accessible way for individuals and communities to file a complaint if they perceive that an activity or a subproject related to the SWIOFish3 project has or is likely to have adverse effects on them, their community and their environment.

The GRM ensures that grievances are promptly reviewed and responded to, and problems and solutions are identified by working together.

By increasing transparency and accountability, the GRM seeks to reduce the risk of projects unintentionally affecting individuals and communities and serves as an important feedback tool.

SWIOFish3 ongoing subprojects and activities financed via Blue Bond proceeds and project funds.

The GRM considers complaints and feedbacks that are related to:
– changes in access to marine resources through management plans;
– project activities financed through the BGF  disbursed by SeyCCAT and BIF disbursed by DBS;
– issues encountered by local communities where SWIOFish3, SeyCCAT and DBS project activities are occurring.

Who can make a suggestion or a complaint?
Stakeholders  connected with the project or affected by its activities (member of the public, fishers, tourist operators, NGOs, local authorities and any other person or group of persons concerned by the project).

The GRM cannot address grievances that are not related to SWIOFish3 project, sub-projects or activities.

The GRM also receives grievances related to Gender Based Violence (GBV).

What is GBV?

GBV is an umbrella term for any harmful act that is perpetrated against a person’s will and that is based on socially ascribed gender differences. 

It includes acts that inflict physical, mental, sexual harm or suffering; threats of such acts; and coercion and other deprivations of liberty, whether occurring in public or in private life. 

GBV disproportionately affects women and girls across their lifespan and takes many forms, including sexual, physical, and psychological abuse. It occurs at home, on the streets, in schools, workplaces, farm fields, and refugee camps; during times of peace as well as in conflicts and crises. 

Manifestations of GBV include, but are not limited to:  

  • Physical violence (slapping, kicking, hitting, or the use of weapons)
  • Emotional abuse (systematic humiliation, controlling behaviour, degrading treatment, insults, and threats)
  • Sexual violence, which includes any form of non-consensual sexual contact, including rape 
  • Economic abuse and the denial of resources, services, and opportunities (such as restricting access to financial, health, educational, or other resources with the purpose of controlling or subjugating a person)
  • Trafficking and abduction for exploitation

Contact for GBV’s grievances related:

The Citizens Advice Bureau (CAB) is receiving GBV complaints related to the SWIOFish3 project, subprojects and activities.
Contact CAB (located at CEPS office)
Room 208, Orion Mall, Victoria
+248 432 5550
+248 432 5552

Why use the GRM?

A prompt and efficient resolution system for all concerns or complaints related to the SWIOFish3 project.

 Is it necessary to produce  evidence?

Supporting evidence is not necessary to submit a complaint to the SWIOFish3 GRM but it may help in resolving  and responding to the complaint.

Observance of confidentiality and feedback to  the complainant 

Complaints and feedback may be submitted anonymously, and confidentiality will be provided in all cases.

Other avenues to submit a complaint

  • Title

    Collect a complaint form at the offices of the DA, SWIOFish3, Department of Fisheries, Department of Blue Economy, SFA, Department of Environment, Public Health Authority, SeyCCAT,DBS and CEPS.

  • Title

    Fill out the complaint form and deposit it in the complaint box placed at the most convenient office.

  • Title

    Call or SMS the SWIOFish3 line: 2827373

  • fourth_icon

    Send an email to the Project Environmental and Social Specialist: swiofish3.grm@gov.sc

  • Title

    Send a letter to: SWIOFish3 Project c/o Department of Blue Economy, Victoria, Mahe, Republic of Seychelles.

  • Title

    Meetings:
    You can have a one to one meeting with your district administrator or a SWIOFish3 officer.
    You can express your concern during a community meeting with project implementers and relevant institutions.
    You can also have a one to one meeting with an officer of the Citizen Advice Bureau within CEPS, if you feel that project implementers or officers have behaved inappropriately towards you (abuse, harassment, gender based violence).

 

The Grievance Redress Mechanism provides an accessible way for individuals and communities to file a complaint by completing a form and depositing in a complaint box at their DA, SWIOFish3 PIU, SFA, Ministry of Fisheries and Agriculture, Ministry of Environment, Energy and Climate Change, SeyCCAT, DBS, Public Health Authority, CEPS, Citizens Advice Bureau and Department of Blue Economy if they believe that an activity or a subproject related to the SWIOFish3 project has or is likely to have adverse effects on them or their community.

The GRM allows to improve the response efficiency and accountability level to the project beneficiaries and ensures that grievances are promptly reviewed and responded to, and problems and solutions are identified by working together.

By increasing transparency and accountability, the GRM seeks to reduce the project risk that unintentionally affects individuals and communities and serves as an important feedback tool.

The GRM considers complaints and feedbacks that are related to:
– changes in access to marine resources through management plans;
– project activities financed through the BGF  disbursed by SeyCCAT and BIF disbursed by DBS;
– issues encountered by local communities where SWIOFish3, SeyCCAT and DBS project activities are occurring.

Who can make a suggestion or a complaint?
Stakeholders  connected with the project or affected by its activities (member of the public, fishers, tourist operators, NGOs, local authorities and any other person or group of persons concerned by the project).

The GRM cannot address grievances that are not related to SWIOFish3 project, sub-projects or activities.

The GRM also receives grievances related to Gender Based Violence (GBV).

What is GBV?

GBV is an umbrella term for any harmful act that is perpetrated against a person’s will and that is based on socially ascribed gender differences. 

It includes acts that inflict physical, mental, sexual harm or suffering; threats of such acts; and coercion and other deprivations of liberty, whether occurring in public or in private life. 

GBV disproportionately affects women and girls across their lifespan and takes many forms, including sexual, physical, and psychological abuse. It occurs at home, on the streets, in schools, workplaces, farm fields, and refugee camps; during times of peace as well as in conflicts and crises. 

Manifestations of GBV include, but are not limited to:  

  • Physical violence (slapping, kicking, hitting, or the use of weapons)
  • Emotional abuse ( systematic humiliation, controlling behaviour, degrading treatment, insults, and threats)
  • Sexual violence, which includes any form of non-consensual sexual contact, including rape 
  • Economic abuse and the denial of resources, services, and opportunities (such as restricting access to financial, health, educational, or other resources with the purpose of controlling or subjugating a person)
  • Trafficking and abduction for exploitation

Contact for GBV’s grievances related:

The Citizens Advice Bureau (CAB) is receiving GBV complaints related to the SWIOFish3 project, subprojects and activities.
Contact CAB (located at CEPS office)
Room 208, Orion Mall, Victoria
+248 432 5550
+248 432 5552

Why use the GRM?

A prompt and efficient resolution system for all concerns or complaints related to the SWIOFish3 project.

 Is it necessary to produce  evidence?

Supporting evidence is not necessary to submit a complaint to the SWIOFish3 GRM but it may help in resolving  and responding to the complaint.

Observance of confidentiality and feedback to  the complainant 

Complaints and feedback may be submitted anonymously, and confidentiality will be provided in all cases.

Other avenues to submit a complaint

  • Collect a complaint form at the offices of the DA, SWIOFish3, Department of Fisheries, Department of Blue Economy, SFA, Department of Environment, Public Health Authority, SeyCCAT, DBS and CEPS.

  • Fill out the complaint form and deposit it in the complaint box placed at the most convenient office.

  • Call or SMS the SWIOFish3 line: 2827373

  • light-bulb 1

    Send an email to the Project Environmental and Social Specialist: swiofish3.grm@gov.sc

  • Send a letter to: SWIOFish3 Project c/o Department of Blue Economy, Victoria, Mahe, Republic of Seychelles.

 

Meetings

  • Title

    You can have a one to one meeting with your district administrator or a SWIOFish3 officer.
    You can express your concern during a community meeting with project implementers and relevant institutions.

    You can also have a one to one meeting with an officer of the Citizen Advice Bureau within CEPS, if you feel that project implementers or officers have behaved inappropriately towards you (abuse, harassment, gender based violence).

 

The Grievance Redress Mechanism provides an accessible way for individuals and communities to file a complaint by completing a form and depositing in a complaint box at their DA, SWIOFish3 PIU, SFA, Ministry of Fisheries and Agriculture, Ministry of Environment, Energy and Climate Change, SeyCCAT, DBS, Public Health Authority, CEPS, Citizens Advice Bureau and Department of Blue Economy if they believe that an activity or a subproject related to the SWIOFish3 project has or is likely to have adverse effects on them or their community.

The GRM allows to improve the response efficiency and accountability level to the project beneficiaries and ensures that grievances are promptly reviewed and responded to, and problems and solutions are identified by working together.

By increasing transparency and accountability, the GRM seeks to reduce the project risk that unintentionally affects individuals and communities and serves as an important feedback tool.

The GRM considers complaints and feedbacks that are related to:
– changes in access to marine resources through management plans;
– project activities financed through the BGF  disbursed by SeyCCAT and BIF disbursed by DBS;
– issues encountered by local communities where SWIOFish3, SeyCCAT and DBS project activities are occurring.

Who can make a suggestion or a complaint?
Stakeholders  connected with the project or affected by its activities (member of the public, fishers, tourist operators, NGOs, local authorities and any other person or group of persons concerned by the project).

The GRM cannot address grievances that are not related to SWIOFish3 project, sub-projects or activities.

The GRM also receives grievances related to Gender Based Violence (GBV).

What is GBV?

GBV is an umbrella term for any harmful act that is perpetrated against a person’s will and that is based on socially ascribed gender differences. 

It includes acts that inflict physical, mental, sexual harm or suffering; threats of such acts; and coercion and other deprivations of liberty, whether occurring in public or in private life. 

GBV disproportionately affects women and girls across their lifespan and takes many forms, including sexual, physical, and psychological abuse. It occurs at home, on the streets, in schools, workplaces, farm fields, and refugee camps; during times of peace as well as in conflicts and crises. 

Manifestations of GBV include, but are not limited to:  

  • Physical violence (slapping, kicking, hitting, or the use of weapons)
  • Emotional abuse ( systematic humiliation, controlling behaviour, degrading treatment, insults, and threats)
  • Sexual violence, which includes any form of non-consensual sexual contact, including rape 
  • Economic abuse and the denial of resources, services, and opportunities (such as restricting access to financial, health, educational, or other resources with the purpose of controlling or subjugating a person)
  • Trafficking and abduction for exploitation

Contact for GBV’s grievances related:

The Citizens Advice Bureau (CAB) is receiving GBV complaints related to the SWIOFish3 project, subprojects and activities.
Contact CAB (located at CEPS office)
Room 208, Orion Mall, Victoria
+248 432 5550
+248 432 5552

Why use the GRM?

A prompt and efficient resolution system for all concerns or complaints related to the SWIOFish3 project.

 Is it necessary to produce  evidence?

Supporting evidence is not necessary to submit a complaint to the SWIOFish3 GRM but it may help in resolving  and responding to the complaint.

Observance of confidentiality and feedback to  the complainant 

Complaints and feedback may be submitted anonymously, and confidentiality will be provided in all cases.

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